Delivery & Returns

Clear UK delivery and returns information for your made-to-measure Woodhaus blind, from placing your order to receiving it at your door.

3–5 working daysOur normal estimated delivery time.

UK delivery onlyWe currently deliver only to UK addresses.

1-year guaranteeCover against confirmed manufacturing faults.

Delivery

Our normal estimated delivery time is 3–5 working days from order confirmation. Working days are Monday to Friday and exclude UK bank holidays.

Because each blind is made to measure, delivery dates are estimates rather than guaranteed appointments. Occasionally manufacturing, courier disruption, severe weather or other circumstances outside our reasonable control may cause a delay. If a significant delay affects your order, we will provide an update as soon as reasonably possible.

Delivery area and charges

We currently accept orders for delivery to United Kingdom addresses only. We do not deliver outside the UK. Available UK delivery services and charges are shown at checkout; please check the full address and postcode carefully before completing your order.

Receiving your order

Your order may require a signature or safe delivery arrangement. Risk remains with Woodhaus until the goods are delivered to you, or to another person you have nominated to receive them.

Damage in transit

Please inspect the package and blind as soon as reasonably possible. If an item arrives damaged, keep the packaging and contact us promptly through our Contact page with your order number and clear photographs.

Returns and cancellations

Important: Woodhaus blinds are made to the measurements and options selected when ordering. Custom-made goods cannot normally be returned simply because you change your mind, choose an unsuitable colour or provide incorrect measurements.

Before production begins

If you need to request a change or cancellation, contact us immediately. We will try to help, but changes or cancellations cannot be guaranteed once manufacturing has started.

Incorrect measurements

Please follow our Measurement Guide and check the width and drop before ordering. A blind made correctly to the dimensions submitted is not faulty and cannot normally be refunded or replaced because the measurements supplied were incorrect.

Faulty, damaged or incorrectly supplied goods

If your blind is faulty, damaged or different from what you ordered, contact us as soon as reasonably possible with your order number, a description of the issue and photographs where helpful. We will assess the problem and provide the appropriate remedy, which may include repair, replacement or refund in accordance with your legal rights.

Returning an agreed item

Please do not send an item back until return arrangements have been agreed. We will provide instructions and explain whether collection or another return method applies.

Your statutory rights

These terms and the Woodhaus 1-year guarantee are provided in addition to your rights under UK consumer law. They do not restrict your rights where goods are faulty, not as described or otherwise do not conform to the contract.