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Made-to-measure reassurance
Our 1-Year Product Guarantee
Every Woodhaus faux wood and genuine basswood Venetian blind is made with care and covered against manufacturing faults for 12 months from the date of delivery.
✓ Included with every blind
Confidence built into every blind
We want you to enjoy the tailored finish of your Wood Venetian blinds with complete confidence. If a confirmed manufacturing fault develops during the guarantee period, our team will assess the problem and arrange an appropriate repair, replacement part or replacement blind.
What the guarantee covers
- Manufacturing defects in the blind or supplied components
- Faults with the headrail, tilt mechanism or lift mechanism under normal domestic use
- Defective brackets, cords, tassels or supplied fittings
- Workmanship faults that prevent the blind operating as intended
What is not covered
- Incorrect measurements or fitting information supplied when ordering
- Accidental damage, misuse, neglect or unauthorised alterations
- Damage caused by incorrect installation, cleaning or maintenance
- Exposure to excessive moisture, condensation, heat or outdoor conditions
- Normal wear and tear, or natural fading and colour variation over time
How to make a claim
Our process is simple. Please contact us as soon as you notice a possible fault and have the following information ready.
1
Contact Woodhaus
Send us your order number, the product name and a short description of the problem.
2
Share clear photographs
Include photographs or a short video showing the whole blind and the affected area.
3
We will assess it
Once reviewed, we will explain the next step and arrange the appropriate remedy for a confirmed fault.
Please keep your order confirmation. The guarantee applies to the original purchaser and begins on the date the order is delivered. Where the original colour or component is no longer available, we may provide the closest suitable equivalent.
Guarantee questions
How long does the Woodhaus guarantee last?
Your Woodhaus Venetian blind is covered for 12 months from its delivery date.
Are measuring mistakes covered?
No. Because every blind is made to the measurements submitted with the order, customer measuring errors are not manufacturing faults. Please follow our measurement guide carefully before ordering.
What happens if my blind has a confirmed fault?
Depending on the nature of the fault, we may supply a replacement component, arrange a repair or provide a replacement blind. We will choose the most appropriate remedy after assessing the issue.
Does the guarantee cover colour changes?
Natural colour variation and gradual fading caused by sunlight are not manufacturing faults. Faux wood finishes can show slight manufacturing variation, while genuine basswood can display natural grain and colour variation.
Does this affect my legal rights?
No. This guarantee is provided in addition to, and does not affect, your statutory rights under UK consumer law.
Need help with your blind?
Contact the Woodhaus team with your order details and photographs, and we will guide you through the guarantee process.
Contact Woodhaus